CANCELLATIONS

Your appointments are very important to The Hair Boutique team members. Appointments are reserved especially for you.

We understand that sometimes schedule adjustments are necessary, therefore we respectfully require 24 hours notice for cancellations or changes.

If you cancel your appointment 24 hours in advance you will be charged 50% the cost of the service for which you were scheduled.

Same day cancellations will be charged 100% the cost of the service scheduled.

Should this happen more than once, it will prohibit you from scheduling future appointments with The Hair Boutique.

NOCALL/NO SHOWS

If you do not contact us to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% the cost of the service originally scheduled.

TARDINESS

If you are running late, please call ahead to let us know. Should you arrive beyond 15 minutes late, you may have to forfeit your appointment completely and you will be charged 100% the cost of the services scheduled.

Should this happen more than once, it will prohibit you from scheduling future services at The Hair Boutique.

ONLINE BOOKINGS

This policy also applies to website and online bookings. If you fail to adhere to the cancellation policy your payment method will be charged, the amount will depend on the notice given.

CONFIRMATION TEXT

As a courtesy, you will receive a confirmation text 1 day prior to your appointment. Please confirm back. If you don't currently receive text reminders please let us know and we will look into this for you.

Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrival, missed/cancelled appointments and the cancellation fee.

NO ADDITIONAL GUESTS/CHILDREN/ANIMALS

For the safety of our guests, The Hair Boutique does not allow children, animals or additional guests without an appointment at the salon.

NO REFUND

We do not offer refunds of any kind